M350 Now will not take firmware update

This is a follow on issue to my list posting of my Clip not being able to be rebooted. Got that issue resolved, but now when I try to upgrade the firware via the installer program it won’t execute the reboot…just locks on a message saying the firmware is updating until the battery goes dead.  Also I noticed that the computer recognizes the Clip when I plug it in, but only as a memory device and not a music device.  Do I need to format the Clip and then try loading again?  Thx Tim

Looks like the issue that I had before already wiped out all my music, but I had it synchronized already luckly…  I got the update to take finally…I had to push the on/off button up like I was forcing it to soft reboot and once I did that it said that it upgraded successfully…

just uploaded my songs again…so thanks for the help!