I recently upgraded the firmware on my m260 from v2.1.0A to v2.2.5A using the Sansa Updater. Unfortunately so far, this has turned out to be a mistake.
The reason for the upgrade is because I was confused about what order the songs are played in when “Play All” was selected. I was trying to listen to an audio book and even though I led each filename with a track number, it wouldn’t play it in order. Assuming this was a bug, I upgraded the firmware.
Now I’m experiencing a series of problems, including the “Play All” issue above:
o The artist name on the display turns to garbage when the next track plays or the “next track” button is pressed. Pressing the menu button twice corrects the display.
o After replacing the battery, it starts at the first track again instead of where it left off. Turning the unit off and back on correctly resumes where it left off.
I called SanDisk support and spoke to someone in Malaysia who informed me that there’s no way to downgrade the firmware. His only suggestion was to try reformatting the device. I tried that to no avail. Unfortunately, the unit is out of warranty so replacement is not a possibility. However, it was working just fine before I upgraded the firmware (except for the “Play All” issue which still exists).
I can’t think of anything else to try so I figured I’d check here for any other suggestions and/or to see if anyone else has experienced these issues.