Low volume, brand new Clip Sport Go

Volume is just very low no matter what I try. Did the suggested reset and set region trick - none of the 3 options makes any difference. Volume High and Normal are the same in all cases. I got this to play in the car, plugged into car aux its too low to use even at max volume, which is blasting and far too loud on any other source. Phone playing the same files is fine, so its definately a problem with the Sansa. If it cant be fixed I will have to return it as its useless with this low and unchageable volume setting.

Updated the firmware from 1.01 to 1.04 - no change.