Hi everyone, so I put all my photo albums from more than 8 years on my 4tb extreme SSD drive. A day later I get up, the photo albums are missing and instead there’s a ‘‘lost+found’’ album with random folders and some files inside.
After some research I found out there’s a firmware update for the 4tb drives and when I wanted to download it and put in the serial number it said that these ones are not ‘‘impacted’’ from the issue… I don’t know what to do, I have very important and valuable photos and videos of my dad from when he was alive, not to mention every single life event since 8+ years on there… Is there a way to know what this ‘‘lost+found’’ is supposed to mean? The drive size seems to be the same as the size of the photo albums I had, I’m hoping that’s a good sign…
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
It’s possible that your photo albums were deleted or corrupted, and that the “lost+found” folder contains some of the remaining fragments of the files. SanDisk may be able to help you recover your photos if they were corrupted due to a firmware issue.
However, you may have to use recovery software like Stellar Photo Recovery to recover your corrupt photos, which can be repaired with the same tools as well.
