My SanDisk 4TB Extreme Pro SSD is not showing a folder where I have most of my files. Model of the SanDisk SSD is SDSSDE81-4T00. The SanDisk 4TB drive is always connected to my Windows 11 laptop. There is no lost and found folder showing. I called support and they told me to run the RescuePro app. I originally ran the non commercial version of it without a license while I was on the phone with support. I received a Warning on the scan: Unable to save temporary disk data, No more free space. Retry? I cancelled out to run the version of RescuePro that support suggested and they also gave me a license. I uninstalled my original version of RescuePro and installed the one support sent me a link to. Once I installed I ran the Scan again and it show 381 files and most are .tmp files. I lost much more than 381 files. I had as a folder structure structure on the SSD E:\Work and then about 14 folders below. All folders are there except for the one labeled “Thorndale UMC”. In the Thorndale UMC folder I had about 30 subfolders and each had many files. The files consisted of mp4, jpg, pnp, pptx, docx, pdf, etc. I’m looking for a way to recover the files.
Have you checked our knowledge base articles?
( Get Support for Your SSDs and Flash Products | Sandisk )
Try this one.
Have you applied firmware updates?
https://www.google.com/search?q=SanDisk+4TB+Extreme+Pro+SSD+data+loss
Yes, I have checked the Knowledgebase and I’m working on the recovery. The problem is the doc for the RescuePro say you need up to twice the amount of disk space to do the recovery. Well is my C drive is 1 TB and my SanDisk is 4 TB it is always going to run out of space. I just bought a 8TB drive to see if that helps but I’m thinking not because the recovery is putting temp files on my C drive and that where is is running out of space.
Yes, I have checked the firmware and it is up to date.
I went to do a firmware upgrade and the update program said I was up to date.
Terry Moore
m70t690@verizon.net
