Data Lost on SanDisk Extreme 2TB SSD - Need Assistance to Resolve Issue

I recently encountered a serious issue with my SanDisk Extreme 2TB USB 3.2 Type-C Solid State Drive (Portable, SDSSDE61-2T00-G25, Dark Blue). The drive suddenly became inaccessible, and all the data appears to have disappeared. Here are the details of the problem:

  1. Issue Summary:
  • The SSD is almost empty, and the stored data seems to have vanished.
  • The file explorer shows hidden files with only 4KB file sizes that do not work or open.
  1. Troubleshooting Attempts:
  • Tried enabling hidden files to check if data was hidden, but the files are still inaccessible.
  • Checked the SSD properties, and it shows an unexpectedly large amount of free space, indicating possible data loss.
  1. Concerns:
  • How can I recover the lost data?
  • What steps should I take to make the SSD reliable for future use and avoid similar issues?
  • Is this a known issue with this model, and are there any firmware updates or fixes available?
1 Like

@nareshnagal55
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Try this one.

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

It looks like your SSD might be corrupted or accidentally erased, causing your files to disappear. Try using windows data recovery software to scan the SSD and recover your lost files. You can also connect the SSD to another computer to see if the problem is still there.

Running a disk check on (CHKDSK) might help fix errors. Sometimes, viruses can hide files, so it’s worth checking for malware. To prevent this from happening again, keep a backup of important files, check the SSD’s health, and look for any updates from SanDisk. Hope this helps!