Jam turns on, but then displays nothing

So MP3 will turn on, will also charge and I can view files on the computer, but that’s it.
I mean - once I turn on the device, I see the Sansa logo coming up, but see nothing else after that.
When I turn off- I see again the Sansa logo(different movement from the start-up process).

So, the device is indeed turning of and off, but I for some reason, cannot do anything beyond it.

Also - once connected to the computer, I can see what’s in it - once I disconnect it from my computer(ejecting from the pc) it thinks it is still connected.

Anyone knows?

Hi @doron,

Please contact the SD Technical Support team for best assistance and troubleshooting: