How to start firmware update?

I bought Sandisk Sports clip as used and I want to update newfirmware. I downloaded new firmware whichi is ver 1.43 , however I am not able to see route directory from PC, could you direct me what should I do first? and all I have to is copy it to route directory and unplug then automaticary updating is starting, am I right?

Hi @yukimatu,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: