Need help to update FW on new Sandisk Sport Plus

I found a web page for updating the ‘as purchased’ FW on my new player but it doesn’t seem to work. By not working I mean the ‘check’ provided at the end of the process description was that the updated FW should be 1.01 or 1.01E. But after the process completed the FW now stands at 1.01B.

To further complicate my confusion, the FW on lmy old Sandisk Sport Plus is currently at 2.20.B01. I don’t recall ever updating the FW on the older player so this must have been the FW version when I bought it.

Any help understanding what I’m doing wrong would be greatly appreciated.

Hi @dbsoccer,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

I have the same question. Has there been a solution yet?
Do I need to open a support case too? If so, can someone supply a link for doing that, please?

How do I open a support case?

I added the firmware update to my new Sandisk Sports Clip Pro and now the screen is partially showing the picture, and bluetooth won’t work.