Firmware upate issue

Tried updating the firmware to the latest version, (2.23) and was met with this.


Any ideas on how to fix this?

Update: The screen refused to turn on for at least a minute after plugging it into my PC.

Hi @Chara,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting:
https://kb.sandisk.com/app/ask