completely bricked and wiped

i loathe this company and i loathe this product. there’s no easy way to find firmware for this product, and the pages i did find didn’t make it clear which one i was supposed to install

turns out installing the wrong one completely bricks the product, AND erases the tens of gigs of data on it. the instructions don’t include backing the entire thing up before attempting to update the firmware

so now i’m out a product i paid for, and ALL of my music library, including very rare tracks that were difficult to acquire

what can be done to unbrick my device, and is there a way to recover my files?

these are the pages i was looking at

Hi @ihatesandisk
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: