My SSD suddenly stopped working, and I’m trying to figure out if it’s a hardware or software issue. Are there any reliable methods or tools to diagnose the problem? Any advice or recommendations would be greatly appreciated!
Hi @jacky_sin
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)
Try this one.
Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)
To diagnose your SSD issue, first check if it’s recognized in Device Manager. Use Disk Management to see if the drive needs a letter or formatting.
You can also run CHKDSK to fix any errors on the drive. Tools like CrystalDiskInfo can help you check the health of the SSD.
Test the SSD on another computer to see if the problem is with your system.
Finally, make sure the firmware or drivers are up to date. If nothing works, the issue may be hardware-related, and you may need professional help.
