Fuze+ freezing and nothing works

MP3 players All other MP3 players
1

I just recently bought the Fuze+ (Black 8GB) Saturday, seeing as my old one (Silver 8GB Sansa Fuze) had a cracked screen and didn’t turn on once I did 30 seconds of holding the power button and then hitting the play button afterwards. My mother took me up to Best Buy and we bought the new one using store credit. Ever since I came home with it, loaded it up, I have been getting nothing but problems recently. I have at least 700 songs on my laptop and when I go over to a higher number than 30 or more, the thing freezes on the main menu screen and I cannot play a song. I have tried to where you hold down the decrease volume button and registering it as a removable disk and formatting it, but of course this doesn’t work. I don’t know if there is any other way of correcting it or making it work a little faster than what it does.

If there is any other possbile way for it to work faster, please tell me. (I would seriously consider getting an iPod at the moment, but I don’t have that kind of money.)

2

Update your Fuze+ to the latest firmware build, via the link here.  You can use the Sansa Updater, mentioned in the linked page, or install version 02.37.01 manually.

Please note!  The goofy “slide to unlock” function has been vastly simplified to a half-second press of the power button, much nicer.

Bob  :smileyvery-happy:

3

Maybe there’s one particular song on your computer that the Fuze+ doesn’t like. Perhaps a corrupted mp3? I know this sounds like a pain, but here’s what I suggest you do: Play each and every song on your computer. See if any songs behaive wierdly. If they all work, try loading them up one at a time on your Fuze+ until you encounter the problem again

Also, check and make sure your mp3’s are tagged with id3v2 with iso 8859-1 encoding (assumng that you use mp3’s, and not some other format). If you have custom playlists, try deleting them, as that may cause problems.

4

Thanks! This actually worked. I never knew an update could induce so much onto an MP3 player… It’s just like the iPod in a way.

5

OK, so once I loaded the internal memory to near maximum capacity, I tried to load the 16GB micro SD card with song.  The player would throw out a “read error” message.  I’ve already double checked and reformatted the card to FAT32, which the player requested, but no luck.  Then I was curious about the “bogus card” comments I kept seeing on the bulletin board, so I tried a different, smaller-memory card that has proven history of proper function.  I loaded one CD on it, loaded into the player, and it worked, so I removed it and tried with the other card again - the player didn’t even register that I tried to insert a card.  I removed the “troublesome” card (16GB Sandisk) and reinserted the other off-brand card and it tried to start loading but froze, completely.  I can’t turn the player off and the computer won’t recognize that it’s connected to the USB.  I have Linux Ubuntu and have been using Rhythmbox for the ripping.  I’ve tried to get help from Sandisk previously, but they just spit out the same Windows directions that are of no help to me, and now this.  My player is completely non-funtional and I can’t even turn it off.  HELP!

6

Not only is this “formu” practically useless in terms of human interaction OR assistance, I’ll just say this - YOUR PRODUCTS ■■■■■!  Seems the memory card that came with the player is bogus and the player itself is BUGGY AS HELL and you will not provide support or clear instructions for folks using LINUX UBUNTU.  YOU ARE STEALING PEOPLE’S MONEY.  I’m NOT happy.  Customer service should be clear, direct, and most importantly, timely and helpful.  So far, none of this has been my experirence.  I shouldn’t have to be a programmer to talk to someone about a malfunctioning product.

7

And apparently because I poste another message, it’s comes up as “SUCCESS”.  That BS in the purest form.

8

First, a brief note regarding visibility for your post.  If you join an existing thread, and there is a marked solution to the original poster’s question, your personal concern may not be as visible.

For this situatuation, feel free to click on the New Message button, and begin a thread specific to your issue or idea.

Now, regarding your question. I see you are running in the linux environment, no worries, but this is indeed a wee bit different from the majorit of users who are running along in Windows.  Most folks have no clue about the difference between “enumarating” and mounting your device, and ordering a pizza.  We simply plug the little guy in, and go at it.

This is one of the side effects of controlling your computer with a wee mouse and Windows.  For most users of linux that I have talked with, they are quite familiar with controlling their devices from scratch.  The instruction guides are geared towards the basic Windows user, as the goal is to assist the majority of users in the most basic way.  Extrapolating operation methods from the User Guide, and appending the intricacies of the linux platform are de rigeur for the linux fan.

Let’s look at the Fuze+ itself first.  Turn on the device, and sweep over to settings , click on the center target of the pad, and scroll down to Info.  Hopefully, you have updated your firmware to the latest 02.37.01 build.  Here’s the firmware thread.  Connect the device without a microSD card installed, and drag the unzipped or decompressed firmware.sb file to the root directory of the Fuze+.  Unmount the device and unplug; the firmware will install automatically.

The latest build is most stable, and note that the lock function has been redirected to the top power button.  Press the power button for about 1/2 second, to toggle the touchpad lock off / on.

Now about that 16GB   SanDisk microSDHC card.  No worries, if the card itself has an issue, SanDisk covers it under warranty.  You can call Support at 1-866-SanDisk, and an agent can assist you right away by telephone.  If the card was indeed packaged with the Fuze+, this is most likely a package deal from your vendor; often, the quickest way to get a replacement card is to give them a call, as one of the benefits of retail commerce is that the vendor can handle the details with SanDisk after exchanging your device for you.  You paid good money for your products, and service is one of the responsibilities of your retailer.

Of course, beyond the initial period, (even from the beginning, though it may take a little longer with shipping, etc), SanDisk is there to support your purchase with a full warranty.

You can go back to that Info screen and check if the microSD card is recognized.  Yes, it’s OK, go ahead and mount the card with the power ON, to see if the device responds.  You should see the “checking card” logo as the card is inserted.  Under Settings > Info, the capacity of the card should display after the internal memory.

The Fuze+ likes ID3v2.3 ISO 8859-1 (latin-I) tag format, if your ripped files have missing metadata in the form of ID3 tags, your music will show under “unknown”.  Configure your ripping engine to write the tags in this format.

Post some details on specific problems you’re having, and we can help you.  This is a user forum, as opposed to the telephone of live chat options availanle under Support, and many folks are more than willing to help you.  The latter options are available if you click on the SanDisk logo in the upper left, then Support.

You’ll find that there are plenty of Ubuntu / Kubuntu fans here (I love the KDE environment personally).

Bob  :smileyvery-happy:

9

But if the Sansa Fuze is frozen, how do you get to the settings?