There are several common issues that users face when using the Fuze. In an effort to reduce the number of threads posting the same questions over and over again the following is a list of common problems and their fixes.
1. The computer won’t recognise the Fuze
The Fuze can connect to the computer in 2 different modes these are:
1. MSC: In this mode the computer will recognise the Fuze as a mass storage device, just like a flash or external drive. It should appear in Windows Explorer as the next available drive. When you have an microSD card in the Fuze it will appear as a second seperate drive.
2. MTP: In this mode Windows will recognise the Fuze as a “portable device”. Mac users cannot use MTP mode. MTP mode is required for DRM protected content and subscription services such as Napster and Rhapsody.
3. Auto : When the Fuze is set to this mode it will try and connect using MTP mode, if that fails it switches to MSC mode.
If you can’t see the Fuze try changing the mode of the Fuze, “Settings -> System Settings -> USB Mode”. The Auto mode can be a source of frustration, try setting the Fuze to one of the other modes.
2. I changed USB mode and it still doesn’t recognise the Fuze
There are two possible causes, your computer or your Fuze. Try connecting the Fuze to a different computer to narrow it down. If the Fuze works when connected to the other computer then it is more than likely your computer with the problem. If it doesn’t then you may have a faulty Fuze.
3. The Fuze has “locked up” (or is acting weird
You can give the Fuze a soft reset by holding the slider (on/off/hold switch) in the On position for 10-15 seconds.
4. When I connect the Fuze to the computer I can’t see all of my files
Files transfered to the internal memory of the Fuze in one USB mode cannot be seen when you have the Fuze connect in the other mode. To see those files change modes.
Files transfered to the microSD card can be seen no matter what mode they were transfered in and no matter what mode the Fuze is in when you connect it.
After you disconnect the Fuze it can see all files no matter what mode you used to transfer them.
5. The Fuze won’t charge when it is plugged into my USB port
If the USB port cannot provide enough power the Fuze will not be able to charge. This problem is most common for ports on the front of the PC. The USB ports at the back of the computer are usually directly on the motherboard and can supply more power. An alternative is to try a wall or car charger.
6. The Sansa updater won’t upgrade the firmware on my Fuze
You will have to update the firmware on your Fuze manually. There are several simple easy to follow steps:
- There are 2 hardware revisions of the Fuze, to check your Fuze (Settings -> System Settings -> Info)
- While you are in settings, change the USB mode of the Fuze to MSC
- Connect the Fuze to your computer. It should how up as the next drive letter
- There is a sticky at the top of this forum titled “Sansa Fuze Firmware Update”
- While you are there read the manual update instructions.
- In that thread is links for 2 ZIP files “All regions”, download the one for your revision of Fuze to your computer
- Extract the BIN file to the root folder of the Fuze. The root folder is directly on the drive, not in any of the subfolders (like MUSIC, PODCASTS etc).
- Follow the rest of the firmware upgrade instructions.
7. There are 2 versions of Fuze? What’s the go? Is the v2 better?
As far as anyone outside SanDisk can tell, the only difference is the firmware you have to download. It is logical to assume that the hardware internally must have enough differences that they require different firmware updates. As far as the functionality of the Fuze is concerned, they are identical.
If you are willing to sacrifice your Fuze and another Fuze with a different revision to find out what those differences are, then let us know what you found.
8. The sound on my Fuze is terrible
Initially the headphone jack is really tight, it might seem like you have pushed it all the way in but you probably haven’t. After some use it will loosen up a bit and you won’t have to push as hard (it’s either that or you’ve built up some muslces… not sure ;))
9. The video and audio start to get out of sync when I watch a video
This is a very common issue with all portable devices where watching video’s is not their primary purpose. This issue is not just the Fuze, iPods suffer from this as well. Yes it is possible (and advertised) that you can watch videos on the Fuze but consider that a bonus feature rather than a primary one.
10. The Fuze connector looks the same, can I plug it into acessories designed for the iPod?
Short answer = No. Long answer, it may look the same but the connector uses different pins for diffeent purposes. If you tried then you are at risk of damaging your Fuze, the accessory or both.
11. I am getting an error message to free 90mb of space but I have heaps of room.
The internal database that tracks all of the music on the Fuze has become corrupt and the Fuze can no longer refresh that database. Format the Fuze using the internal function (Settings -> System Settings -> Format -> Yes) and reload your music.
12. None of those problems are what’s wrong with my Fuze
As stated in the first line, these are just the most common. You are more than likely not an island though, search the forum for someone that has had the same problem and the solution provided.
13. I tried the solution(s) I found but it didn’t work for me
Your problem might be similar but not exactly the same or there is another factor that is stopping the solution from working for you. Start a new thread asking for help but consider the following when you do:
a. Choose a good heading
It helps, no really it does. Bad = “Help me help me, it won’t work”, Good = “After manually updating the firmware the Fuze won’t turn back on”
b. Be polite
We understand that it can be VERY frustrating when your shiny new toy is not working properly. Do not use this forum to vent your frustration. The people on this forum are here because we enjoy using our Fuze and want to help other get enjoyment out of theirs as well. If you come in here bagging the Fuze then expect some unpleasant responses.
c. We don’t like lazy people
If you have not read or tried the solutions to the common problems above then you will be probably be ignored. People that sit there with their mouth open waiting for the spoon will be given a lower priority. If you have searched and tried different solutions then tell us. Tell us what you tried and what happened when you did.
d. We are not mind readers
The flexability of modern computers means that the number of different combinations of hardware and software is simply staggering. The people on this forum are not being paid to help you (well most of us aren’t, there are some SanDisk employees here). It is a waste of our time to play 20 questions with you trying to figure out exactly what your problem is. Each and every option can have an effect on what your problem might be and the solution provided.
It is easier for us to ignore information that is not needed than to try and provide a solution when you do not give us enough information. Use the following list as a guildline as to what information you should include in your post:
- What operating system (OS) are you using? (Windows, Mac, Linux, ???)
- What version of OS are you using? (Vista, XP, Ubuntu, Redhat, OSX 10.4, ???)
- What service pack do you have installed? Right click “My Computer” -> Properties -> General (Tab) -> System (Section)
- What version of firmware does your Fuze have? Settings -> System Settings -> Info
- What version of Windows Media Player do you have? Help -> About Windows Media Player
- What are the steps you are doing?
- What do you expect to happen?
- What is actually happening?
- Any error messages.
An example of a bad post:
I can’t get the Fuze to add new songs to the playlist
An example of a good post:
I have a list of songs in WMP 11 on Windows XP SP2, my Fuze is at firmware 1.01.15. I have a bunch of new songs that I added and can play in WMP, I have also added them to an existing playlist.
When I try and sync the list with the Fuze it seems the files are transfered over but the updated playlist isn’t. If I select the altered playlist on the Fuze it only displays the songs that were already in the playlist. If I check under Artist the new songs are there. If I create a new playlist with all of the songs they will all be there.
Does anyone know why the altered playlist is not transferred?
e. Let us know how it went
The people that help you do it because they enjoy helping others. Let us know that our efforts are appreciated. Don’t forget that this forum is not just for your benefit, if our suggestion fixes your problem PLEASE let us know. In the future other people will know what to try and fix the same problem.
If the suggestion given to you is only part of the solution and you worked out the rest yourself, it is vitally important for you to give feedback.
An example of a good feedback:
Response to your post: Try formating the Fuze and syncing again.
Feedback from you: I tried formating but the playlist still did not sync correctly. After I updated to the latest firmware, I formatted the Fuze, tried syncing and hey presto the altered playlist transfers with no problems.
U** PDATES: **If you notice any errors or emissions in the information above please send me a PM, I would like to keep this thread as clean as possible. I will credit you with pointing out my mistakes:
2009-01-14 ByteEnable: Linux can use the Fuze in MTP mode.
2009-01-14 Added information about the 2 different hardware versions.
2009-01-14 daytona955: Added information about ALL the files on the microSD card being accessable in both USB modes.
2009-01-15 GuyScharf: Added information about the headphone jack being tight.
2009-01-16 Dalaug234: Added information about the video/audio sync issue.
2009-01-16 Clarified the manual update process.
2009-01-16 Added the feedback section.
2009-01-20 Rearranged the wording of section 12d.
2009-01-20 daytona955: Added information about the iPod accessory compatablity issue.
2009-01-22 Added the 90mb free space section
BTW I live in Australia so the aboves dates are for when I edited the thread, we are 10 hours ahead of GMT, so you may be a day behind.
Message Edited by hazza on 01-23-2009 12:12 AM
Message Edited by hazza on 01-23-2009 12:12 AM