Hello all,
I have a Sansa Fuze, 4GB, which I love dearly. In attempting to delete a file while it was connected to my computer, it froze, and now will only go to the startup screen, even when I re-plug it into my computer. Of course, now my computer won’t recognize the device either. I had a SanDisk Lil’ Monsta before this dude, and knew how to do a restart when this kinda thing happened, but I don’t know how to do a system recovery on this guy. I tried the holding of the On switch for 30+ seconds to no avail (I didn’t know if it was supposed to start as off, or on, but I tried both ways). Here’s my info:
- What operating system (OS) are you using? Windows
- What version of OS are you using? Vista
- What service pack do you have installed? Service Pack 1
- What version of firmware does your Fuze have? Can’t read it, since it won’t go past the startup screen.
- What version of Windows Media Player do you have? Version 11.0.6001.7000
- What are the steps you are doing? Well, what I mentioned above, really.
- What do you expect to happen? I was hoping to get past the startup screen to fiddle more with it…
- What is actually happening? Startup screen is farthest I can encourage him to go.
- Any error messages. On my computer, yes, when I plug in the device it says the USB device is not recognized. I checked for the yellow triangle beside a USB port in my Device Manager but there aren’t any.
Any help would be much appreciated!
clio 
