Frozen 4g Clip

Just got a new 4g clip… loaded up some songs and now its “Refreshing database” well its been refreshing for about 24 hours and hasnt moved what so ever… and my computer no longer says anything is inside the device, it recognizes its there but not the fact that any thing is inside it… I also tried to download the updater for it but its telling me to free up 6mb and i cant do that since i cant get passed the " Refreshing database" screen.  

Any help appriciated thx!

I would detach the Clip and reformat (under Settings), and see if that fixes matters (note: this will erase data files on the Clip).

See i would do that but instantly once i detach the clip or turn it on it returns to the “refreshing database” screen and i cant do anything to get around it.

Try a reset.  Push the power button and hold in place to force it go go off.  Then push down the power button into the hold/locking direction (That is down) you will see orange on the side of the clip.  Then push the center button on the clip while at the same time putting it on the usb cable. 

First, disconnect your Clip from the USB port.  Reset your Clip by holding the power button in the ON position for 10 seconds.

Now let’s clean up things a bit.  The refresh database hangup issue is causing your freeze, and this issue has been addressed in the successive firmware updates.  Don’t worry, let’s first clear up the database issue to get your Clip running, then we can check on the firmware.

We’ll need to connect in MSC mode first.  MSC mode can be set manually by first switching the power switch to the HOLD position (down) where the orange bar is visible.  HOLD the center button depressed while connecting your Clip to the USB port, and keep this depressed until the device is communicating with the PC.

Now open a Windows Explorer (“My Computer” ) window, and look for your Sansa.  We need the drive letter assigned to the device in MSC mode for the next operation.  Say for this example, the device shows up as E: SANSA CLIP.  Our drive letter is “E”.

Now, from the command prompt or “Run”, type chkdsk E: /f where E is the drive letter we found, and the /f is a “toggle”, telling the chkdsk utility to fix any errors found.  If prompted to save any data, let chkdsk dump that.

Bingo, a happy database file, or so we hope.  The most common source of database hangups is a bad ID3 tag on one of your files.  Here’s a big hint: if you JUST ADDED a file or two, the problem is possibly in those individual files.

Download an ID3 tag editor utility like MP3Tag, and set the tags to use ID3v2.3 and ISO, not UTF characters.

Unplug your device, and unlock the power switch.  Happy database refresh?

Bob  :smileyvery-happy:

Message Edited by neutron_bob on 06-22-2008 07:39 AM