First, disconnect your Clip from the USB port. Reset your Clip by holding the power button in the ON position for 10 seconds.
Now let’s clean up things a bit. The refresh database hangup issue is causing your freeze, and this issue has been addressed in the successive firmware updates. Don’t worry, let’s first clear up the database issue to get your Clip running, then we can check on the firmware.
We’ll need to connect in MSC mode first. MSC mode can be set manually by first switching the power switch to the HOLD position (down) where the orange bar is visible. HOLD the center button depressed while connecting your Clip to the USB port, and keep this depressed until the device is communicating with the PC.
Now open a Windows Explorer (“My Computer” ) window, and look for your Sansa. We need the drive letter assigned to the device in MSC mode for the next operation. Say for this example, the device shows up as E: SANSA CLIP. Our drive letter is “E”.
Now, from the command prompt or “Run”, type chkdsk E: /f where E is the drive letter we found, and the /f is a “toggle”, telling the chkdsk utility to fix any errors found. If prompted to save any data, let chkdsk dump that.
Bingo, a happy database file, or so we hope. The most common source of database hangups is a bad ID3 tag on one of your files. Here’s a big hint: if you JUST ADDED a file or two, the problem is possibly in those individual files.
Download an ID3 tag editor utility like MP3Tag, and set the tags to use ID3v2.3 and ISO, not UTF characters.
Unplug your device, and unlock the power switch. Happy database refresh?
Message Edited by neutron_bob on 06-22-2008 07:39 AM