My Sansa Clip 4Gig Stuck on Refresh Database. I have tried everything on the website. Reset the system by holding the on/off button for 20 seconds, loaded the firmware updates, and finally reformated the device. It still stuck. Any words of wisdom before I throw the towell?
My 2gb Clip starting acting up. I haven’t resolved the issue yet but it takes my clip at least two minutes before the Refresh Database is finished. Very strange. Are you waiting long enough? (Not that you should be.)
Thanks for your input. I left it at the “refresh database” screen overnight to the point that it ran out of battery. Still no change…
There are three things you can try that I can think of: First try the easiest. Try soft resetting the Clip - Push and hold the on switch in the Up-Most ON position for 20 seconds. The will turn the clip off and perform a soft reset. Good for lockups. release the switch after 20 seconds, then turn the clip on.
What may work best:
Make sure you have all your music on your computer so you can load it easily. If you don’t connect the clip to you computer and copy the contents of Music, Audiobooks, Podcasts, playlists back to your computer. (Drag and drop on a windows PC).
Then Format the clip - with it connected on a windows PC - go under windows explorer , open the Sansa clip, right click on internal memory or the Sansa removable drive , and select format. after its formatted. disconnect the clip. and REFORMAT it under its settings menu. (you want to format it from the clip so it sets the proper cluster size 32KB).
After you succeed in the format on the CLIP. Then connect it back to the computer and Copy your music back to the clip. disconnect and your done.
3) Another thing you can try is running chkdsk on the clips memory , this will fix some memory issues if they are corrupt. I’m always afraid it will not fully fix the corruptions, so I prefer the format method best. Look into the Clip’s FAQ if you want to learn more about this or search the message forum for CHKDSK.
Good Luck,
My 2 GB Sansa Cip did this to me once before after I had put a song on it. So i plugged it back in, deleted the song and it worked again.
I tries all these things and it still didn’t work. I finally used Itunes to convert the songs in AAC format to MP3 and it worked. After 12 hours working on this problem and 3 long sessions with different San Disk tech support folks it came down to just using MP3 files. I don’t know if one of the AAC songs was corrupted and the conversion fixed the problem but that is possible. So, if you’ve exhausted all other suggestions you might want to try this.
@jeffkreiger wrote:
I tries all these things and it still didn’t work. I finally used Itunes to convert the songs in AAC format to MP3 and it worked. After 12 hours working on this problem and 3 long sessions with different San Disk tech support folks it came down to just using MP3 files. I don’t know if one of the AAC songs was corrupted and the conversion fixed the problem but that is possible. So, if you’ve exhausted all other suggestions you might want to try this.
As the Clip does not support AAC format files, I’m not suprised. The Clip Zip is the only model that supports AAC, and even that is sketchy.
