Firmware Updater for E250

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1

Okay, I’m new to this and maybe I’m just not getting it.  I downloaded the firmware updater for my E250.  I execute it and it tells me to Power off my Sansa, and slide the lock and plug it in.  When I do that it comes up with “Key LOCKED” on the screen and then says “System shutdown” and powers off.  And my update button remains greyed out.

What am I doing wrong?

Thanks

2

There is a hold switch on top of the player.

3

That was what I meant by slide the lock.  As instructed I slid the hold switch to the right exposing the orange. 

Sorry for not being clear.  Thanks.

4

it needs to be gray not orange.

5

Okay, we might be getting closer.  It powers up and it says connected with the green arrows going back and forth, but the “Firmware Upgrade” button is still grayed out???

Thanks.

6

Have you tried restarting the computer then trying the up?  What version of the firmware do you have installed?

7

I have rebooted the computer and still the “Firmware Update” button remains greyed out.  Sorry, but thanks for trying.

8

Stange , if it asks to slide the lock, perhaps they mean, plug it when its on then slide the lock?

9

Okay, somehow I think I have the right version…Thanks, Suzanne