Hello everyone -
Our family has two different Sansas. One is a E250 and the other is an E260. They both seem to be having the same problem…I cannot get the firmware update to install. It downloads just fine but it says “Failed to download the required firmware files.” and in smaller letters “Firmware update cannot continue at this time. Please try again later.” (this is version 1.02.18 and I’m using my e250 as the example, but both players exhibit the same issue). Any ideas?