"Failure reading the filesystems file (err=1)"

SanDisk Ultra Fit USB 3.1 Flash Drive
I just created my account on privateaccess and got a error opening the PrivateAccess in my USB. Even if I write the correct password, it says “Failure reading the filesystems file (err=1)”
I have windows 11 installed

Hi @joana,

The SecureAccess vault data before the update is released via one of the following methods:
• Connect to a Mac running an older version of macOS (Mac OS X 10.7 Lion to macOS 11 Big Sur).
• Connect to a PC running Windows (Windows Vista to Windows 11).
NOTE: SecureAccess (for Windows) application must be present on your SanDisk USB flash drive prior to accessing your SecureAccess vault. Please download that application HERE.

For more information, please contact the SD Technical Support team for best assistance and troubleshooting: