I recently purchased a SanDisk Cruzer Glide 16GB flash drive for purposes of transferring files (Excel, Word, PDF, etc.) from a work laptop at my former employer onto a newly purchased personal laptop. The work PC operated on Windows 7, I believe, and the new PC runs on Windows 10. When initially transferring the files to the flash drive from the work laptop, I inserted the USB drive and ran SanDiskSecureAccessV3_win. From there, I would enter my password and the Secure Access Vault would open where I could drag and drop files to save and open my files. On the new laptop, I insert the flash drive and again select to run SanDiskSecureAccessV3_win and enter my password but receive the error message “Failure reading the filesystems file (err=1)”. Within the USB Drive are folders including SanDisk SecureAccess, SanDiskSecureAccess Settings, and SanDiskSecure Access Vault and then Symantec RemovableMediaAccessUtility program and a DMG file RemovalbleMediaAccessUtilityC.dmg. Inside the SanDiskSecureAccess Vault folder are hundreds of sub-folders that contain hundreds of XML documents with file names such as “0b5d72aafa234c44a4fb1d1aff357f11”, presumably my encrypted documents. If I move the files to my hard drive or “decrypt to location” and attempt to open or “open with” a particular program, it does not open my files.
Within the SanDiskSecureAccess Settings folder are two files - “config.dat” and “filesystem.dat” that are categorized as XML type documents and instructed to open with Office XML Handler. Based on the text of the error message, I presume these files are where my issue lies, but I’m not sure how to remedy.
Thus, my question itself is fairly simple – how do I get the SanDiskSecureAccessV3_win program to once again open up the Secure Access Vault and allow me to access my documents or how can I otherwise decrypt and recover my files to the hard drive on my new computer? Any assistance would be much appreciated.