Hello,
after around 3 months of use, my USB Drive Extreme Pro 128gb stopped working.
The device is not recognized by IOS (it is not appearing in the device list, disk utility or terminal prompt). When connected, nothing happens and the stick keeps heating up until extremely hot. The blue led light remains ON but NOT flashing.
On Windows, I get a “unrecognized USB device” error message but nothing happens either. It’s not showing under USB devices or anywhere else.
I have tried recovery software, changing several laptops, etc. but no solution.
This is incredibly disappointing since I lost tons of data… I am literally crying now. What should I do? Thanks for your advice.
Hi @andzec,
Please refer to the article SSD drive is not detected in the Windows or MacOS:
https://support-en.wd.com/app/answers/detailweb/a_id/24940
Please contact the SD Technical Support team for best assistance and troubleshooting:https://kb.sandisk.com/app/ask
