Error message when trying to add music to Clip

MP3 players Sansa Clip | Clip+
1

Happy New Year everyone!!

I have approx 12 songs downloaded onto Windows Media Player 10 and when I try and download them onto my Clip, it accepted 2 of the songs and the other songs won’t download.  I get an error message.  The error message reads…A problem has occurred in obtaining the devices certificate.   Contact Microsoft product support.

Do I really have to contact MS support or have some of you ran across this problem and know how to resolve this.

I would appreciate any help you can give me.

Thanks in advance!

3

Thank you for replying and trying to help, but I did purchase these tunes and licenses to go with them because I have already put them on a different brand MP3 player and worked without a problem, but when it comes to downloading them to this one, it doesn’t work.  I’ve even tried restoring and backing up the licenses.

I appreciate the idea, have any more?  Could it be, you’re only allowed to download them once?  But if that was the case, why would  2 of the 12 download again?

Has me stumped.   

4

Go into the settings menu and format the device. Once you’ve formatted the player, attempt to resync the music.

6

OK, thank you so much.  I’ll try it!