msg send moments ago:
I just purchased a Sandisk Sansa E280. After experiencing problems (lock up at 93%) converting many of my WMV files that were rendered from Roxio/Sonic 7.5 VideoWave and not having ANY SUCCESS with my MPG files of same videos also rendered from RS 7.5, I returned the e280 to Costco. I did that for two reasons, 1) I have no problem with any other program (WMP 10 or otherwise) to read the RS 7.5 videos and 2) it is apparent to me that you are not listening to your customers. I read the problems others are having with your Media Converter 2 and then noticed your release date is November. This tell me you think all is ok with your s/w. I see nothing concrete at the forum that tells me you even RESPONDED to any of the problems (and others have stated same prob as I have).
Well, I decided to repurchase the e280. I felt you will eventually release an update that solves these problems. You can tell me there is a flaw in frame that RS 7.5 creates. You can tell me to try Any Video Converter, you can tell me to install codecs and more codecs. What you need to tell ALL OF US IS YOU ARE WORKING TO SOLVE YOUR S/W PROBLEM and provide an estimate when you will release your next converter. Haven’t we provided sufficient information that supports this is YOUR PROBLEM. Gee, 86 MB install and still you can not include all that YOU need to handle ALL that is out there.
When will you resolve the problems/release a new converter?