Okay, I’ve given time and effort- lots of effort- into this Sansa Fuze. I’ve tried everything I knew to try and nothing works I’ve gone on here and found so many others who have the same trouble with SMC and videos. I bought a video player for Christmas and I cannot play videos. Also, I called support (left a message since no one ever answered my call) and emailed them. I have gotten no reply. I don’t believe it is a threat to say I’m getting the Ipod equivelent. Others say they will bump their message often and they get warned that they may get removed from the boards. Some believe such a thing is coercian, intimidation etc. I simply think that most on here are trying really hard to use the thing they bought or recieved as a gift to it’s full potential and are frustrated at their inability to do so. I’m taking my Fuze back today and getting the Ipod version. If SanDisk wants to make a product to rival the Ipod then they need to back it up with support REPLYS and with better technology. When they know things aren’t working on this scale they should put some effort into fixing it. So far, as I have seen, nothing is being done- at least on my end. I should not have to be a Computer whiz to get the videos to work.
And now, I know it is not just me who has trouble. People on here are threatening to report messages that just want a solution. I’m sorry, but that is not good customer support. I think maybe SanDisk just needs to have all their products returned and then maybe they will make a better product. When they start losing customers and money (which I think is the only way to get to them, that’s the only language they speak) maybe they will make a better product.
I appreciate the help offered but this is a problem that shouldn’t have existed. SanDisk needs to create a better device and then we won’t have problem.