I was having an issue with my laptop seeing my player in Windows media player and also Windows explorer. I thought if I downloaded the new fireware it would help, well now it seems my clip is empty!! Do I need to start all over again and reload all my songs or am I missing something? I have no idea what I’m doing and don’t want to make things worse…help!!
I agree, you need to change the mode of your device because it will automatically change to MTP by default after updating the firmware and songs you transfer unde MSC will not be seen in your computer when it is on MTP mode. 
