Dead Died Not Working

I’ve had my clip+ for about a month now. Life was perfect and I was having a good time with it, until that morning. I was listening to it, I press and hold on the back button to reverse to a part of the song. When i got back to that part of the song it stopped. The screen was stuck and it stopped playing. I waited for a minute and nothing happened. I pressed the power button for about 15 secs to refresh it and pressed power on again the “sansa” shows up, next the flower but would stop and won’t load the software or go any further. It’s just stuck the screen sitting on the flower logo. I’ve tried to reset it again but everytime I power it on the same thing happens (sansa then would remain stuck on the flower). The clip+ was like that for a day til won’t power on anymore. I’ve searched, read and tried just about any problem related to mine in this forum including other sansa players but I couldn’t find any solution.  So I plugged it into the computer. the pc recognizes the sansa as a cd drive and has the lable sansa clip+ or sansa installer. Installed it ok but windows says device could be recognized your device might not work roperly. I unplugged the clip+ but it’s still dead. I pressed the power and home button for about 20 secs. then power button again. I was surprised it powered on but gaain still it would be stuck on the “flower”. So I turned it off plugged it back to the pc. This time the computer is saying “you need to format the disk drive F: before you can use it” then theres the option “format disk”.

So, do I format or what? Is it possible to format then load a clip+ firmware to it? Where do I go from here?

I really need some help here. I would not want to have result in contacting tech support then end up being advised of a replacement warranty option.  This clip+ was a gift and I want to try out every possible resucitation before I bring this up with tech. Thanks in advance!

Rembrewed wrote:

I really need some help here. I would not want to have result in contacting tech support then end up being advised of a replacement warranty option.  This clip+ was a gift and I want to try out every possible resucitation before I bring this up with tech. Thanks in advance!

Why? That’s what they are there for . . . support & help. If they can help you fix the problem, why don’t you want to make the call?

If they can’t, then they can get it replaced for you.

This is a User’s Forum. While there’s a lot of helpful advice here, the good folks involved in Tech Support are paid for this; it their profession. Give them the chance to do their job. It’s not like MicroSoft who wants to charge you by the minute for their valuable time.

Rembrewed wrote:

I really need some help here. I would not want to have result in contacting tech support then end up being advised of a replacement warranty option.  This clip+ was a gift and I want to try out every possible resucitation before I bring this up with tech. Thanks in advance!

Why? That’s what they are there for . . . support & help. If they can help you fix the problem, why don’t you want to make the call?

If they can’t, then they can get it replaced for you.

This is a User’s Forum. While there’s a lot of helpful advice here, the good folks involved in Tech Support are paid for this; it’s their profession! Give them the chance to do their job. It’s not like MicroSoft who wants to charge you by the minute for their valuable time.

The good news is, the Clip+ has been out for less than a year, and so the warranty applies regardless of a receipt.  Personally, I would telephone SanDisk Customer Service about this–you might need a warranty replacement (which SanDisk is good about).  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.