Data recovery from a sandisk with private access

USB Flash Drives All other USB Flash Drives
1

when logging in the sandisk external disk private access, all files are gone, but on the bottom of the window, it does show that there is used space (x gb free of y gb), but also shows 0% used!. anyone experience this? and how could the data be retrieved?

2

If your files are missing after logging into SanDisk SecureAccess but the drive still shows used space, try checking for hidden files by enabling “Hidden items” in File Explorer. Make sure you’re accessing the correct SecureAccess vault folder, as moving or renaming it can cause issues. You can also try opening the drive on another computer to see if the files appear. Running a disk check (chkdsk X: in Command Prompt) can help detect errors. If the issue persists, your files may be lost or corrupted, and you can use windows data recovery software to scan the drive and recover them.

4

@abe12
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Try this one.

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

5

Did you solve this or find any solution yet?

Maybe check some knowledge articles or try a recovery tool.

Try checking for hidden files or using BLR data recovery software to scan and recover your lost data.

I hope this helps!

6

This issue usually happens because the SanDisk PrivateAccess database index file has become corrupted. The app sees the encrypted files taking up storage space, but it cannot read them, causing it to display 0% used. Here is how to quickly fix it and retrieve your data:

1. Back Up the Vault Folder

  • Open your SanDisk drive in File Explorer or Finder.

  • Locate the folder named PrivateAccess Vault.

  • Copy and paste this folder to your computer’s local desktop as a backup copy.

2. Run a Disk Check (Windows built-in tool)

  • Type cmd in your Windows search bar and run Command Prompt as Administrator.

  • Type chkdsk X: /f (replace X: with your actual SanDisk drive letter) and press Enter.

  • This repairs file system errors that prevent the app from reading the drive.

If you want, read the article with pictures to fix the file system errors: How to Fix Corrupted Hard Drive Using cmd in Windows 11/10/8/7?