I am going to keep the pkg of 4 flash drives that I got at Costco yesterday. Only because I can’t get back to Costco tonight. What crap! Twice I went thru the process of installing the Secure Access software. Here’s how it all works for me: I can access my secure files by double clicking the SA manager icon (out of sight on the bar at the right bottom near my clock in Win7) and entering my password–pretty cool. OR, I can just go to “Computer”, “SanDisk” ( Devices With Removable Storage) then open SanDisk there and view all my files WITHOUT BEING ASKED TO ENTER A PASSWORD. It’s like my files are in 2 separate locations…one is passworded and the othr is not.
So being frustrated I elected to try a live chat with a SanDisk rep. That was an experience! Not an unusual experience in this day and age however. Somewhere in a foreign country this person was absolutely no help. I’m not sure that he even understood what he was telling me. He did the usual of trying to send me off to a website to follow instructions and call back if I still had a problem. NOT. I got him to hang around while I tried his quick fix which didn’t work. So he gave me another website and told me to reinstall Secure Access Manager from there. Of course that didn’t work and I was prompted to download it from a flash drive…which GUESS WHAT? The tech had twice had me reformat so there are no files on it. So I went to one of the other 4 drives and did just that. SAME PROBLEM as originally.
When you first install the drive you are advised that there is an update available. Install it and you’d expect that the instructions for proceeding would be accurate as far as the prompts, how they appear, selections to make and specific, accurate wording of which options to choose. Well don’t expect any of that!
So either I am the dummy here in which case I will sit back and laugh about this. Regardless, this product may be a good one but I am not at all impressed with how it has worked for me so far and I am less impressed with the customer “no service” which has been provided.
Soooooooooo, thanks for letting me vent and I will check back in here and see if someone who is smarter and much more patient than me can explain to me just how I should have made this all work in the first place.
Maybe I’ll be a little calmer in the morning and will be persuaded to skip the trip back to Costco.