Cruzer Glide 32GB not recognized

USB Flash Drives All other USB Flash Drives
1

I have followed all of your steps to locate and recognize the Cruzer Glide 32GB Flash drive from your support page http://kb.sandisk.com/app/answers/detail/a_id/8482

The drive only ever appears in device manager under other devices.

Windows 8.1 is up to date. 

I can not remap the drive letter since it does not appear under disk drives in device manager.

2

It sounds like either Win 8’s security is blocking access to the removable drive or an app running on Win 8 is blocking the drive.  There are several reported apps that do that.  See if any of these links help.

http://kb.sandisk.com/app/answers/detail/a_id/10/~/cruzer-flash-drive-not-detected-by-windows-pc

http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Windows-7-Explorer-not-showing-drive-while-it-shows-in-computer/m-p/290694

3

In reference to an email response

  • Did using other USB ports resolve the issue?                                                                   -Negative

  • Did the Cruzer work on your computer before?                                                                 -Negative

  • What is the operating system of the computer?                                                                 -8.1

  • Were there changes done to the computer lately?                                                            -Negative        

  • Did your device work using a different computer?                                                             -on XP Machines only

  • Do you see a solid light on the flash drive when you plug it on a computer?               -on XP Machines only

As I stated before I followed all of the support links before I posted to the forum.

I do not have any of the listed services talked about in the second link.  

4

Obviously the Glide and your machine don’t get along.  See if you can exchange it for one that works for you.