Hello,
I shot 8gb worth of captures on a SanDisk with a Hasselblad H3D. All the images can be viewed on the digital back screen. However, when I try to open the files on my computer (Mac) with Photoshop -I’m use Adobe Camera Raw for processing- I get the following message: “Could not open “A9410313.3FR” because the file-format module cannot parse the file.”
It happens to all the captures on that SanDisk. I have tried to export/import the captures from Phocus (Hasselblad software) with the camera connected to the computer and I get either a completely black image or the software crashes, even though the thumbnails can still be viewed on both the digital back display and on Phocus.
Really frustrated as the images are for an important client. Any suggestion on how I could recover the data?
Many thanks,
Pedro Aguilar
That’s definitely frustrating, especially if you can still see the thumbnails on the camera and in Phocus. I wouldn’t assume the images are gone yet.
Since the problem is affecting all the shots from that card, I’d avoid formatting or repairing the card any further. The thumbnails being visible but the full images coming up black or failing to open could mean that the RAW files themselves are damaged, even though the file names and previews are still there.
I’d first make a complete copy/image of the card and work from that rather than the original. Then I’d try recovering the .3FR files with a proper recovery tool. I recommend Stellar Photo Recovery. Hasselblad’s own documentation confirms that 3FR is the RAW format produced by untethered cameras and is normally processed through Phocus.
It sounds like the 3FR files may be corrupted rather than completely lost, especially since the thumbnails are still visible on the H3D and in Phocus. I’d avoid further writes or formatting on the SanDisk card and first make a sector-by-sector copy if possible. You could also try a dedicated 3FR photo repair tool to repair the damaged RAW files while preserving the originals. If repair fails, a data recovery tool may be able to extract intact image data from the card. Hopefully the client photos can still be recovered.
Since the thumbnails are still visible, I wouldn’t assume the photographs are completely lost.
First make a copy of the files or card and work from the copy whenever possible. If the original files are missing or appear corrupted, you could try EaseUS Data Recovery Wizard with a deep scan to see whether it can locate intact copies of the RAW files.
If recovered .3FR files still won’t open, the problem may be corruption within the image data rather than simply a missing file. In that case, a RAW-file repair specialist may be needed.
I wouldn’t format or continue writing to the original card until you’ve finished trying to recover the photographs.
