Clip+ Starts up but frozen

My Sansa Clip+ starts up shows the Sandisk sign and the Sansa logo, shows the refreshing media bar gets up to an eighth of the bar and then starts the process again keeps doing it until it runs out of battery. I will admit that I switched it off when I first got it 6 weeks ago while it was updating as it had taken half an hour even though I only put 10 songs on it. I would really appreciate help from anyone, I’ve tried to update the firmware however I am unable to access the MP3 Player’s files and I couldn’t put any of the update files on it.

How about a simple reset?  Hole the on switch down for 20-30 seconds (although some people report success with a minute or more). 

Thanks Mikerman, I have tried resetting the device, I don’t know why but I’ve even held the button down for five minutes hoping it would work. Unfortunately my clip + is still stuck in the state of refreshing media and then  starting the process over and over again.

Arrrggh.  

How about, will your player connect up to your computer, and then can you use Windows to right-click on the Clip and then reformat it?  (Note:  this will erase your content on the Clip (it will not, however, erase the Clip’s formware–no worries there)).  If that works, you might want to, then, reformat the Clip again under it’s own Settings (disconnected from the computer)–not at all “mandatory,” but it somehow feels right to end up having used the player’s own reformatting option/system.  (Maybe this is just a superstition.)

And here’s another thought that belatedly occurred to me:

Do you have a microSD card in the Clip+'s slot? If so, with the Clip+ off, what about if you remove the card and then start the player–does it work, now?  If so, there’s possibly an issue with the microSD card, either a glitch in the card or a problem with 1 or more files on the card, such as with the ID3 tags. 

In that case, you could reformat the microSD card using your computer (the SD Association’s formatter tool has been recommended - https://www.sdcard.org/consumers/formatter_3/) – note, again, that this will delete the content on the card (you could transfer it to your computer first, if that will work).  And then you could add your content back onto the card bit-by-bit; if the player freezes, you know that there is an issue with one of the files that you just added in. 

@miikerman wrote:

Arrrggh.  

 

How about, will your player connect up to your computer, and then can you use Windows to right-click on the Clip and then reformat it?  (Note:  this will erase your content on the Clip (it will not, however, erase the Clip’s formware–no worries there)).  If that works, you might want to, then, reformat the Clip again under it’s own Settings (disconnected from the computer)–not at all “mandatory,” but it somehow feels right to end up having used the player’s own reformatting option/system.  (Maybe this is just a superstition.)

And _ after _ you do this (format), but before you put any music back on it, check and/or edit the ID3 tags. Bad tags can (and will) cause the database refresh hang or freeze up like you describe. Corrupted files wil also do it. You might run ChkDsk on them to check for and fix any corruption.

Do all this with the files on your computer. Once everything is sorted out, _ then _ copy them to the player. It most likely will work flawlessly now.