CLIP SPORT PLUS - Firware Update SCREEN CRASH?

Hello everyone.

I have just bought a new Clip Sport Plus (32gb) and went to update the firmware, From what I read on this forum you just DL the software and “Drag & Drop” it onto the drive when its open on your PC, This site doesn’t allow photos for whatever reason? so I cant show you but the LCD screen has crashed, it comes on but is very pixilated and I am lost how to solve this?
I have formatted it but its just the same, I don’t want to send it back if I can find an easy fix.

Can Anyone suggest anything please?

Thanks.

Hi @Orange224,

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask/

Hi, I have exactly the same problem. I tried several firmware updates from 1.43 to 2.20 …
https://kb-de.sandisk.com/app/answers/detail/a_id/20131/kw/clip%20sport
…and I did a reset (hold 20sec. the middle button), but this didnt solve the problem.
Are there any solutions?
Thanks

I believe you used the firmware version intended for the 16 GB Clip Sport Plus on the 32 GB player. I used the 2.23 firmware version intended for the 16 GB player on the 32 GB player and the display became scrambled. I then found version 1.01 of the firmware and after saving that version to the player, the display looked correct again. I do not know why the 16 GB player is at 2.23 while the 32 GB player is only at 1.01. I have asked Sandisk technical service why this is the case.