CLIP SPORT PLUS - Firware Update SCREEN CRASH?

Hello everyone.

I have just bought a new Clip Sport Plus (32gb) and went to update the firmware, From what I read on this forum you just DL the software and “Drag & Drop” it onto the drive when its open on your PC, This site doesn’t allow photos for whatever reason? so I cant show you but the LCD screen has crashed, it comes on but is very pixilated and I am lost how to solve this?
I have formatted it but its just the same, I don’t want to send it back if I can find an easy fix.

Can Anyone suggest anything please?

Thanks.

Hi @Orange224,

Please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask/