When I connect a new Clip Jam 8 GB device to my PC I immediately receive this error message;
“Your SanDisk Clip Jam device model is not compatible with Audible content. Please click Ok to see our Device Center to see which SanDisk devices are compatible with Audible.”
When I try to activate the Clip Jam, Audible Manager fjust asks me to connect an Audible compatible device…
I previously had a Sandisk Clip Sport Plus 16 GB activated for Audible but this device is now faulty - so I bought the Clip Jam to replace it.
I have followed the procedure to deactivate the Clip Sport Plus on Audible Manager.
I am running Windows 7.
I found an old thread which suggested changing the Clip Jam’s drive letter to B, which I have done, but it has made no difference.
The Clip Jam is running the latest firmware.
Can anyone offer any advice please?