Clip appears locked and won't play

I connected my click to another computer (a friend’s mac) and was able to read the folders on the click, but after I unplugged the click it was frozen.  After the battery was used up, I plugged it into my home computer and now it will not go past the opening screen (display reads “SanDisk sansa.”

I am using the factory connection cord …

Is there a way to do a hard reset?  Will that fix the problem?

Thanks for reading and for your help!

Did you try a soft reset?  Hold the on switch in the uppermost position for 10-15 seconds plus.