Can't locate files on device

[joemartin91]

I’ve been using my SanDisk Sansa Clip+ 8GB MP3 Player for about a week now and it plays fine, lasts for a good number of hours and not really any problems with it yet like I’ve heard some people have.

My only issue is that I cannot get into the device using my computer to locate and delete files (songs I don’t listen to). I still have about 2GB left on the device, but there’s particular songs that I don’t want popping up as I’m driving and shouldn’t really be looking at it instead of the road. The device on my computer clearly tells me that there are files on the device, but when I go into it, none of the folders show anything and no file shows ~6GB. I’ve got hidden folders and files to be shown, so it’s not that they’re hidden.

Could someone please explain to me how to sort this annoying problem out? It feels like the device is writable only, which I know is not the case.

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Settings/System Settings/USB Mode.

Try MSC.

Try MTP. Your stuff will be visible in one or the other. 

The Sansa sees everything on the device. Your computer can only see one mode at a time.

If you have it on Auto Detect and are sending stuff over with different computers, it might be going over in different modes. Auto goes to MTP if Windows Media 10 or above is on your computer, MSC if not (or if it’s Apple or Linux).  For your own sanity, take everything off, set it to MSC, and put it back on via MSC. 

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Settings/System Settings/USB Mode.

There are two modes and your computer can only see one at a time.

Try MSC and try MTP.  Your files should show up under one or the other.

Auto Detect chooses MTP if it sees Windows Media Player 10 or above on your computer, MSC if not. If you sent stuff over from different computers, Auto Detect may have used different modes.

Easiest thing to do is to take everything off, set a permanent mode (MSC is less troublesome) and put everything back on. 

You only need MTP if you are using files that have Digital Rights Misery, like library books that expire or music from a subscription service (Rhapsody).