Can't Create Playlists on Sansa M240

I am trying to create playlists on my Sansa M240 using Windows Meida Player.  I watched the video on this site and followed directions exactally.  The songs ended up transfering over but when I go to the playlist menu it says no playlists.  Need help ASAP, I have a marathon coming up and I dont think I can do it without this feature.

PS-Ran my last marathon with this MP3 player and was able to figure out how to create playlists so I know it is possible but I am hours into this project and am getting no where.

same problem after i updated firware to 2.2.5A