Can't access www.sandisk.com/wfd from macbook yosemite.

Legacy SanDisk Products Connect Wireless Flash Drive
1

I just got my Wireless flash drive 64gb. It works fine on OS8 but when I try to connect wirelessly from my macbook (after connecting to the devices wifi network) it just hangs on the webpage. after a while it might go to this error message “cannot connect” with a picture of the stick on the webpage.

I tried the default safari browser and I also tried firefox but no go.

I turned off my ad blocker also.

I reset the device but that didn’t help either.

I chatted with the help desk but no help there.

Can anyone help?

2

Hello,

You can try to update the firmware manually of the drive because you might have a previous version installed or this version is corrupted for some reason and so its not working properly.

So i would suggest to try the manuall firmware update of the drive: http://kb.sandisk.com/app/answers/detail/a_id/12713/kw/wfd%20firmware

3

Thanks, that’s how I updated the firmware when I did it, I wasn’t aware that there was any other way.

4

Hello,

In that case if the firmware update does not help also i would suggest to contact the support and provide pics of the message you get in order to get clarification on the issue.

5

Was on with support twice, they had no idea what to do. They suggested I get a new one.

I did and it didn’t help.

6

Hello,

Sorry to hear that but if even the support cannot find a solution and the new drive does not work also then i would suggest to contact them one last time and ask for clarification about the issue. I think it would be very interesting to hear their opinion on the issue and maybe they will come up with a nice solution