I recievd the below response from support. Is it safe to copy the files to desktop and format the USB? Will i be able to recover the data after that…worried that formatting might cause greater harm…
We understand that you are using SecureAccess Version one and you are not able to access the old vault.
We understood also that the new vault was created by running the software again and not but adding second vault from the software itself!
The important question is now the following:
Do you still remember the password of the first vault? In case yes you will need to follow the below steps!
First thing open the software open the second vault (the new one) and retrieve the data.
(What I mean in case you have already encrypted files to the new vault, please retrieve it and copy it to the PC)
In the photo you sent you have one folder in the top of the list called My vault (the old vault)
Copy the folder to the Desktop
Backup any other data you have on the drive which you need or want.
Now after backing all the data you will have to Format the drive.
Now open the following link and download again the SecureAccess V1
When installing you will need to use the same user name and password as the first Vault was created.
When done move the vault folder from the PC to the root directory of the drive.
Now you should manage to open the vault and have all the data there.