The first time, I had gotten the Express… went through three in less then a year, each time Sandisk was harder to work with to get a replacement. Now…with great doubt on service and product, I am now trying to get service again. I have a Clip+… radio, size, and the clip on the back were the biggest selling points for me. I even purchased extra protection from the store I bought it from. Here it is… six months later, the clip is broken, Sandisk won’t replace it and the extra protection… at this time… says it is a Sandisk problem!!! I will go with Creative Labs next time!!! My husband’s is older then this 6 month cheap plastic and still works, after a few years!!!
if the clip on the back is broken which does not happen easily i can see why sandisk denied warranty since their warranty does not cover physical damage. that being said you still have some options here. the extended warranty many time absolutely does cover physical or accidental damage. I would suggest reading through your extended warranty agreement and if it says physical or accidental damage is covered I would go back to the store and demand replacement.
Honestly, if you’ve broken 4 players in such a short period of time, I have trouble believing Sandisk is the problem. Perhaps instead of chosing or rejecting a player by brand, you should ignore brands and buy the most rugged one you can find. Or buy one that has a “ruggedized” case available.
@jtown wrote:
Honestly, if you’ve broken 4 players in such a short period of time, I have trouble believing Sandisk is the problem. Perhaps instead of chosing or rejecting a player by brand, you should ignore brands and buy the most rugged one you can find. Or buy one that has a “ruggedized” case available.
The first time, I had gotten the Express… went through three in less then a year, each time Sandisk was harder to work with to get a replacement. Now…with great doubt on service and product, I am now trying to get service again. I have a Clip+… radio, size, and the clip on the back were the biggest selling points for me. I even purchased extra protection from the store I bought it from. Here it is… six months later, the clip is broken, Sandisk won’t replace it and the extra protection… at this time… says it is a Sandisk problem!!! I will go with Creative Labs next time!!! My husband’s is older then this 6 month cheap plastic and still works, after a few years!!!
Shame on Sandisk!!!
“Extra protection” warranty for a $60 item? Wow… A new bar has been set for ■■■■■■ policies…
In a shameless ribbing for my pleasure, I’d suggest that with your luck you should be doubling up on “extra protection” elsewhere too…
