Bluetooth not pairing earbuds

Hi. I bought a sandisk clip sport plus 16gb bluetooth mp3 player and updated the firmware, but cannot pair it with my Billboard Wireless Earbuds (BB896). Is there a compatibility issue, or maybe I got a defective player?

i would recommend contacting sandisk support. they can check the version of EPROM used in the device you have. if it is an older version replacing it may solve the issue. 

For what it’s worth, I got a pair of SoundLogic Pro wireless buds and couldn’t get them to pair with the SansaClip sport…after doing an update on my SansaClip…still no go…

I did some research digging…finally got them to pair by TURNING OFF the bluetooth on my iphone (which was nearby) and bingo, they paired.