Just bought C240 1 week ago; new to this and learning device as I go; downloaded firmware update, sync’d too much material and overloaded memory; couldn’t clear memory, couldn’t even get to format function… level 1 tech support advice…“take it back and start over”
got a second C240, worked great, downloaded second firmware update when the balloon popped up not knowing it would remove usb function and could not access music files although they would play; folder options also show hidden folders but can’t pick to delete at a future time without USB function; tech support tried to send previous firmware driver but image load failed and now unit is stuck in request for recovery mode which only shows new firmware driver installed; advice from supervisor of customer service…“take it back”
Why can’t tech support correct their mistakes? I will try the additional downloads they have promised in 24 hours to restore the second device but might take this one back as well and exchange for fresh unit which I WILL NOT MAKE THE MISTAKE OF DOWNLOADING UPDATED FIRMWARE, will just happily download in auto-play mode which syncs fine in WMP and I can still view all my files and delete as I choose…sure am learning alot with all these mistakes and am looking at the how to videos on the site as well. I also requested Sandisk inform as to the nature of the new firmware update. Thanks for listening, folks…
question: how can I remove the firmware file now in my player when I can’t find any files for it hidden or otherwise?
Message Edited by MJ on 09-02-2007 02:46 AM