bad file problem

Hey all, I’m desperate!! My e200 has bad files stuck on it and I cannot erase them. Whenever I try and delete the bad songs (or even even ones that play), they disappear from my mp3 player’s song menu, but whenever I try and sync new songs it says the memory is still taken up by the buggy files and I’ve run out of room (when I should have at least 100 songs worth of space left). I don’t know how to get rid of them. It’s been like this for months and I would really like to add some new songs. I’ve already tried downloading the sansa connect recovery tool but it doesn’t seem to be the right type for my kind of mp3 player and I can’t get it to do anything because mine doesn’t have the right buttons. I really don’t know what else to do at this point.

Any help would be much appreciated!


You should probably best to reformat everything, reload the firmware and reload the tunes. This is usually the best way to fix things. :slight_smile:

Thank you. :smiley: I don’t mean to be a pain here, but how would I reformat? Does that mean just delete everything? Some of them won’t delete.:neutral_face:

In regards to the songs that you’re deleting but keep showing back up - how are you deleting them? I usually have the best luck connecting the player, opening My Computer and deleting the songs from the Music folder on the Sansa (you need to have Show Hidden Files and Folder activated to see the folder) and then deleting the entire System folder. Once I do that I disconnect and let the player restart and refresh itself - generally those ‘mystery’ songs are gone.

As far as how to ‘format’ the player:

Make sure your player is MSC mode, connect it to your computer and open up My Computer. When you find the drive for the Sansa, right-click and you’ll see Format. Select that, make sure your File System is FAT32 and that Quick Format is NOT checked (if you’re on Vista, File System is still FAT32, but you want to put a check next to Quick Format) and press start/format … whatever it is.

Once that’s done your player will be bright, shiny and completely empty (well almost - you still have the firmware on there, but that’s a necessity ;))

Thank you so much!! YOU’RE MY NEW BEST FRIEND!!! :stuck_out_tongue:

Yeah I knew how to delete them through the computer, but I had no idea how to format. I just tried it and it seems to be working just fine. And now I’ll know how to fix it next time. Thanks!