Another ExtremePro 2 TB failure

5 months ag I decided to move my LightRoom pictures and files to the newly purchased Extreme Pro. I checked it both with my 2019 iMac running macOS Monterey and a 2023 Mac Air running Ventura. Worked perfectly on both systems using APFS file system.

Now, using either machine and even a new MacAir, I get the error message “Device is not readable on this computer”! Tried different cables, ran disk utility first aid, all to no avail. Currently running a data recovery program called RescuePro that is reporting 17 hours(!) to complete.

Assume a successful restore and reformat, I am concerned about the reliability of this SSD. I guess I should ask for either a replacement or refund. (Support case already opened.)

What do you think?

Hi @JohnZo,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: