5 months ag I decided to move my LightRoom pictures and files to the newly purchased Extreme Pro. I checked it both with my 2019 iMac running macOS Monterey and a 2023 Mac Air running Ventura. Worked perfectly on both systems using APFS file system.
Now, using either machine and even a new MacAir, I get the error message “Device is not readable on this computer”! Tried different cables, ran disk utility first aid, all to no avail. Currently running a data recovery program called RescuePro that is reporting 17 hours(!) to complete.
Assume a successful restore and reformat, I am concerned about the reliability of this SSD. I guess I should ask for either a replacement or refund. (Support case already opened.)
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
Continue with RescuePro or try EaseUS Data Recovery Wizard: These tools are strong in recovering data from failing drives. EaseUS can provide a detailed scan and recovery process.
Request a Replacement or Refund: If the SSD consistently fails across multiple systems and recovery efforts are unsuccessful, a replacement or refund is appropriate, especially if the device is still under warranty.
Evaluate the Replacement: Ensure any replacement SSD is tested thoroughly to avoid similar issues.
Document your interactions with support and any steps taken for a smooth replacement or refund process.
