Adding music to sandisk clip jam

Someone please help, i have added music to my brand new sandusk clip jam but ut is not showing up in music section under artist/album/songs and i cant shuffle music either.All music is showing under a standard folder that just says folder.why w

Hi @iains21,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

I have found out the issue, i have some songs in itunes M4a format that the device will not read, once these are remove all other music shows in music menu

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