I bought this last December and it has never functioned. Sandisk agree to RMA it, but changed their minds in mid-stream, told me to format the player instead. I did that (and a million other things…) and the player is still a paperweight. I laid it aside for a while, but want to try to get this RIGHT now, either an RMA of a successful “fix.”
XPSP3; WMP 10.
Here’s the description of the problem: the player turns on, says it’s connected, but does not show up in the “my computer” tree. In device manager, there are 5 USB mass storage devices, and only 4 in the tree (suggesting that one is this player). No “!” or “?” on any of them. I was sent to “safely remove hardware” to see about drivers, same thing, 5 devices but no way to tell them apart. In Rhapsody, similar problem: Rhapsody finds and identifies the player, but runs me in circles looking for updates (that do not exist) when I try to “install” inside Rhapsody. I’ve reinstalled now Rhapsody several times, downloaded a suggested security update (from MS), and a bunch of other things…
Put short, the problem is that Windows is not finding the device, at least not in the functional sense. I’ve done all obvious things, and some not so obvious (formatted, re-set, etc.) Been through installation FAQs… nearing burnout.
Thanks for any and all help.