128GB Ultra 3.0 now only has a capacity of 31.9GB. How to fix? What caused problem?

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1

ScanDisk Flashdrive:  128GB Ultra 3.0 now only has a capacity of 31.9GB. 

Two Questions:

1.  How to fix? --Restore to correct 128GB capacity

2.  What caused problem?  How did this go wrong, what caused it to lose capacity?

Thanks

2

Hello, 

in that case you can format it with hp tools that will restore the full capacity of the drive

here you can download it 

http://filehippo.com/download_hp_usb_disk_storage_format_tool/