@cammi7 wrote:
My clip+ was working great, then a couple days ago it froze, with a few strange unrecognizable figures on the screen. Now it will not power on at all. Tried resetting several times. When plugged into my computer, I get a msg stating that it is an unrecognizable device , and it must be formatted. Tried formatting but get a msg stating that windows cannot format. It doesn’t show up at all otherwise. I usually charge it on the computer, but have tried wall charging as well, still nothing. Does anyone have an answer? Please help! thank you.
If the player does turn on again, but you’re still seeing strange behavior, then I suggest that you reinstall the firmware. Sometimes the firmware gets corrupt and reinstalling it will clear up alot of issues.
You’ll have to reinstall the firmware manually. You can download a copy of the lastest firmware at this link. Just download the “Firmware Download for All Regions” and follow the instructions given in the same post. Once you reinstall the firmware, you’ll have to reset the systems settings again. Some of the settings go back to the default ones.
If the computer doesn’t recognize the player, then you can try to “force MSC mode”. With the player turned off, hold down the center button and connect the player to the computer. You may have to hold down the center button for awhile before you can get a connection. Once that happens, reinstall the firmware.
If you know what was playing when the clip+ froze, I suggest that you delete it. It may have become corrupt and will cause the player to freeze again if it stays on the player.
