I have a new Sansa Clip ZIP 4 Gig Black that is not recognized by Windows Vista. All solutions posted on forums have been tried (software pack 2, Media player v 11, removing and re-installing drivers using window’s device manager - Sadly nothing works!
<< Any forum members that can share a solution re. these drivers would be appreciated >>
It seems that new drivers need to be installed or updated but it is unclear driver type needed, driver name(s) and where to obtain these drivers from Microsoft for a Win Vista OS. These forums do not list a solid solution for this problem.
SanDisk tech support in India (Dheli) does not care to help customers with this issue and simply suggested to contact Microsoft for help. It was a waste of time dealing with SanDisk tech support. Maybe an iPod is line for purchase is no solution is found.
Among all those “solutions posted on forums”, did you try switching the USB Mode to MSC?
Btw, the Clip Zip has it’s own board here. This one is for the orginal Clip and Clip+. The Zip model is just different enough from the others that the Admin felt a separate board would be beneficial to all. :wink:
It was sad to learn that Sandisk technical support shows no interest in trying to help or explore solutions. Sansa tech support simply advised to call microsoft for help or contact a computer repair shop…go figure! I guess I will be contacting Apple and order an Ipod…