I am returning my v2 Fuze due to a broken headphone jack. I diagnosed this problem in large part due to you guys. Thanks again! I am worried that they might give me a Fuze + as a replacement, which I don’t want, since it is known to be of lesser quality than the Fuze. I just want to know what are some OPs experience with Sandisk RMA. Would they do this or will they replace with a good ole Fuze.
If there’s any stock left of the original Fuze, that’s what your would get. If not, you’d most likely get a free upgrade to the Fuze+.
Since the original Fuze is no longer listed as available in the online Sansa Store it’s doubtful you’ll get an exact replacement, but they may still have a couple laying around for warranty exchanges.
The Customer Service rep you speak (or spoke) to at SanDisk should be able to clarify this for you.
Yikes!
Your tale of woe just convinced me to purchase a backup to my 8GB Fuze. I found a 4GB Fuze at a local store for 29.95 and snatched it up. It’s a V2, but Rockbox is totally stable on the V2’s as far as I can see.
I could have paid an additional 30 bucks for 8GB model online, but that seemed steep to pay double for 4GB more. Especially one that will only be used as a backup. I haven’t even filled the 32GB card yet, so I am not even using internal memory yet.
Rockboxed it and verified it working,
Now I have my primary player as an 8GB player with a 32GB card with over 3.5 GB left on the card and the only thing on the player itself is Rockbox. My backup player is 4GB player with Rockbox already installed so if “god forbid” something happens to my primary player, all I have to do is take out the SD card and put it in the new player.
I’m glad my story convinced you to get a backup. It sounds like a great idea. think I will purchase another Fuze on Amazon or wherever it’s cheapest when I get mine back (hopefully) from Sandisk RMA.
Just writing to update on my experience with RMA. I got my replacement Sansa Fuze and it’s the same type I had–a silver 8 gb Sansa Fuze. I am so pleased with how Sandisk handled this. It was no-hassle. The only thing they could have done better is send me an e-mail letting me know the package was coming as they said they would. I knew my package came because the UPS guy called me on my cellphone and asked my permission to leave it at my apartment door.
But other than that, I’m pleased as punch. Just to remind everyone, if you have an issue with your player within a year of purchase Sandisk will fix/replace it for free. So, please remember the 1866. SANDISK phone number.
